Hi, May I speak with [first name] [last name] please? Hi, [first name] [last name] my name is [Agent Name] how are you doing today? I’m following up on a time-sensitive referral that was placed on your behalf, regarding [company name] new service in your area that will give you up to 65% savings on various medical needs.
Just to let you know, your packet will arrive within 14 business days. Included will be your medical savings brochure customer identification number. Your medical savings brochure will list all categories in which you will see savings.
Categories include but are not limited to are generic and name brand prescriptions, diabetic supplies, various medical equipment, and much more.
This service covers you and your entire household. As a bonus, you will receive a FREE prescription discount card that will give your household up to 75% savings on generic and name brand prescriptions. Your card is accepted by friendly and familiar neighborhood retailers such as Walgreens, CVS, Walmart, Target, and many more! Our FREE prescription card has been awarded the highest rating by the BBB. Since our service is new to your area you have qualified to try it out risk-free.
There is no cost to you for your ONE-WEEK trial however the only thing we require today is a benefits activation charge of only $4.95 today. Once your trial ends your savings renew for about a DOLLAR A DAY at $29.95 per month. You will also enjoy with your All-Inclusive plan priority U.S.-based customer service, FREE expedited shipping on any items. Again, this is a no-risk trial and I’m confident you will benefit greatly.
Please grab a pen and paper I have some very important information for you to write down. I’ll hold it while you grab it.
First off my name is [Agent Name] and I’m a savings specialist with Urgent Health.
Our toll-free customer service number is [toll-free number] and we are open Monday through Friday from 9 am to 6 pm eastern standard time.
*Assume the sale and start filling in the order form. You always want to be closing.
To confirm we have the spelling of your name as [first name] [last name] correct?
To confirm we have the spelling of your billing address as…. correct?
To confirm your zip code, city and state are…. correct?
To confirm your phone number is…. correct?
Ok great! Please verify how your name appears on your card?
*If there is no objection move past the objection workflow and common objections section.
Objection Flowchart Section
Common Objections Section
Now, would you be using a visa or master card today to activate your trial?
Lovely, can you please verify the sixteen-digit account number beginning with a [VISA 4 or Mastercard 5].
Please verify the expiration date on the front of your card?
Lastly, please turn the card over and verify the three-digit CVV code located in the signature strip?
On a scale of one through ten with ten being the highest how would you rate your confidence in today’s enrollment?
**SEVEN OR LESS STOP AND SOLIDIFY SALE **
I know we have been speaking for some time. There is only one more step before I transfer you to the short automated verification process.
1) Now [first name] You have chosen to activate your risk-free benefits trial for only $4.95 today correct? (Wait for yes.)
2) You DO UNDERSTAND this is NOT insurance but a savings service that will help you save money correct? (Wait for yes before continuing.)
3) You do understand if you choose to maintain your service it will renew for $29.95 per month correct? (Wait for yes before continuing.)
4) The charge will appear as Urgent Health on your billing statement. Again, the charge will appear as Urgent Health on your billing statement. Can you please repeat what will show up on your billing statement?
5) When you need assistance in saving money simply call [toll-free number] and speak to one of our friendly customer support specialists. Can you please repeat the customer service number and hours of operation back to me?
6) If you have ANY questions or billing concerns you can call and speak to one of our friendly customer support specialists at [toll-free number]. Customer support is only available Monday through Friday from 9 am est until 6 pm est. Can you please repeat the customer service hours of operation back to me?
7) If you have ANY questions or billing concerns you can also reach us online at myurgenthealth.com Again our website is myurgenthealth.com. Can you please repeat our website, please?
8) Do you have any more questions before I transfer you to verification?
Well [first name] on behalf of myself and [company name] it’s been a true pleasure in speaking with you today. Please hold while I transfer you to the automated verification process. Thank you.
*HOW TO BLIND TRANSFER TO VERIFICATION*
**PLEASE TRANSFER CORRECTLY**
Click BLIND TRANSFER. Make sure the customer is NOT on hold.
Select Urgent Health verification.
Line two will turn green. Don’t do anything just wait. The call will disconnect on its own.
After the call disconnects and transfers disposition the call as HIT and confirm.